Adam J. Jolicoeur

Lead Program Manager & UX Designer

Component Assembly Systems, Inc. (Pelham, NY)

January 2024 - Present

As the Lead Program Manager and UX Designer at Component Assembly Systems, Inc., I am responsible for the product roadmap, deliverables, and cohesive software suite for CAS offerings.

• Lead Program Manager, CAS Strategic Technology Group
• Lead UX Designer, StructureCloud

Senior UX Designer

Amazon.com, Inc
Amazon Software Builder Experience (Boston, MA)

August 2021 - September 2023

As a Senior UX Designer on the Amazon Software Builder Experience team, I was responsible for the task management solutions for Amazon Issue Management. As part of this responsibility, I oversaw the design, implementation, and feedback of Amazon's next-generation task management software. As the lead designer, it was my responsibility to provide a cohesive experience for all Amazon employees, regardless of role, for them to perform their duties with minimal churn and friction.

• Lead Designer, Task Management
• Led user testing and interview sessions
• Created prototypes (Figma and React-based) for internal testing and validation using organization design system
• Contributor, Amazon Software Builder Experience - User Experience Design

Senior Software Engineer, UXD

Red Hat, Inc (Westford, MA)

December 2016 - August 2021

• Interaction Designer
  • July 2016 - December 2018

As a Senior Software Engineer on the User Experience Design team, my responsibilities included creating user flows, wireframes, mockups, and proof-of-concepts for products and websites across Red Hat. In addition to my daily work, I was a core contributor to the PatternFly design system and lead the designer of the Red Hat Developer Design Manual.

• UX Designer, OpenShift
• designer/developer: Red Hat Developer Design Manual, developers.redhat.com
• designer/developer, kubevirt.io
• interaction designer, Red Hat Managed Integration
• Core Contributor to PatternFly Design System

User Experience Designer

Saylent Technologies (Franklin, MA)

November 2014 - July 2016

As the User Experience Designer, I led the design and user research for the Account360 and Card360 platforms. Working with a team of developers to improve product usability, I focused primarily on easy to use and manageable interfaces for the financial industry, utilizing standards from across the industry.

• Lead designer, Account360 and Card360 platforms
• Lead designer, product refreshes/corporate presentations and sales demonstrations
• Created system for UX prototyping and usability testing
• Developer, HTML/CSS for use in ASP.net applications
• Created style guide/css framework for corporate products

Vice President, Design

Switchback, Inc. (Holden, MA)

November 2010 - August 2021

• Visual Designer & Developer
  • November 2010 - December 2013
• Web Designer
  • January 2003 - June 2008

As a contractor, I was responsible for redesigning various internal software interfaces, focusing on customer requests and usability improvements.

• Worked on mobile-first web applications and data input tools for personal inventory systems and portfolios
• Product designer from initial conception to finished product – creation of wireframes, Photoshop designs, test sites, and integration of data
• PHP Development
• Joomla and Drupal development and design

UI Software Engineer

Black Duck Software (Burlington, MA)

February 2013 - October 2014

As a UI Software Engineer, I worked with the development and design teams to turn the visual designs into working applications through best-practice usability techniques and user acceptance testing.

• Developer - software inventory and management system
• Created and implemented wireframes/templates/mockups with UX Designer and UI Architect
• Developed/tested initial phases of mobile/tablet design framework
• Participated in daily Agile Scrum development practices

Help Desk Analyst

Conservation Services Group (Westborough, MA)

June 2008 - November 2010

As a Help Desk Analyst, I managed and administered the internal IT Help Desk system while maintaining and active system for automated email responses and user-focused ticketing system.

• Managed and administered IT Help Desk System (Spiceworks)
• Managed and administered Blackberry Enterprise Server 5.0
• Administered FTP Server and FTP account using SuSE 9 and Ubuntu 8.04 LTS
• Created and managed POP3 mail servers on Ubuntu for JIRA
• Implemented SFTP Server using RHEL 5.4
• Populated applications through Citrix; managed access to applications through AD security groups and settings
• Assisted with VMware 4.0 configurations on Linux Servers
• Assisted Senior Systems Engineer and Senior Network Engineer with daily administrative tasks in Active Directory and Exchange 2007